Hailstone Travel

Crisis Control If your company, or one of your vehicles, is involved in an incident that is attracting media attention, our Crisis Control service is here to help.  More information can be found here  

Dear Member, The Office of the Traffic Commissioner has recently issued a survey regarding accessibility, and we want to understand how our members feel about it. This short form includes just three questions and should only take a couple of minutes to complete. Your responses, especially your honest views in the final question, will help … Continue reading “Member feedback – Office of the Traffic Commissioner Accessibility Survey”

Coaches unloading passengers in the northbound coach parking on Park Lane. Please can we remind operators that aside from the two coach bays to the rear of Apsley House no boarding or alighting is permitted in the northbound coach parking due to the proximity of the cycle lane. Additionally all northbound stops have a local … Continue reading “Park Lane – coach disembarkation on northbound carriageway – Reminder”

250312 Letter updating members regarding Regular and Special Regular Protocol (UKCOA) Dear Member, UK-based coach operators running international services will see changes come into effect from 1 April 2025 as the Regular and Special Regular (RSR) Protocol replaces existing arrangements under the UK-EU Trade and Cooperation Agreement (TCA).  These updates primarily impact timetabled coach services … Continue reading “New Rules for International Regular and Special Regular Services”

Steve Telling, President of the UKCOA (and involved in its predecessor the LTCOA) for 35 years this year. At this months board meeting, Steve was presented with some pictures from the industry from 35 years ago and a bottle of whiskey by Tom James, Vice Chairman and Anthony Marett, Chairman, as a small token of … Continue reading “CONGRATULATIONS to Stephen Telling – President of the UKCOA”

We have received the following from TfL Hi All, I have had a number of comments fairly recently from multiple stakeholders about coaches parking/waiting on bus stops and blocking bus services. Most recently outside the Park Lane Hilton (presumably before/after an event). Please can you remind members the broad rules on stops: Yellow routes Set … Continue reading “USE OF BUS STOPS”