Hailstone Travel

The UKCOA office will be closed from Wednesday 24 December until Monday 5 January 2026. However, if you need to contact someone urgently over the Christmas and New Year period, please ring 0333 7333 222 and a member of the team will get back to you as soon as possible.

250312 Letter updating members regarding Regular and Special Regular Protocol (UKCOA) Dear Member, UK-based coach operators running international services will see changes come into effect from 1 April 2025 as the Regular and Special Regular (RSR) Protocol replaces existing arrangements under the UK-EU Trade and Cooperation Agreement (TCA).  These updates primarily impact timetabled coach services … Continue reading “New Rules for International Regular and Special Regular Services”

Crisis Control If your company, or one of your vehicles, is involved in an incident that is attracting media attention, our Crisis Control service is here to help.  More information can be found here  

Lambeth Bridge eastbound directional closure (Westminster to Lambeth) from 10 February to 19 December 2025. TKJV, working on behalf of TFL will be carrying out public realm improvement works on Lambeth Bridge. Works will necessitate the part closure of Lambeth Bridge.

Dear Member, The Office of the Traffic Commissioner has recently issued a survey regarding accessibility, and we want to understand how our members feel about it. This short form includes just three questions and should only take a couple of minutes to complete. Your responses, especially your honest views in the final question, will help … Continue reading “Member feedback – Office of the Traffic Commissioner Accessibility Survey”

The Department for Transport have yesterday issued an important update to the upcoming requirements for Smart Tachograph 2 installation and driver’s hours records for PSV’s when conducting journeys into the EU. From 31 December 2024, new requirements will come into effect for some commercial international transport journeys involving PSV’s with more than 10 seats. These … Continue reading “IMPORTANT – DfT Issue Update to Smart Tachograph and Driver Hours Regulations for International Journeys”